Privacy Policy for SynergyJAX
1. Introduction
At SynergyJAX (accessible online via synergyjax.com), we are committed to upholding the highest standards of privacy, transparency, and data protection. This Privacy Policy outlines how we collect, use, store, protect, and share personal information submitted through our website. Ensuring the privacy and security of our users’ data is foundational to our operations and aligns with governing data protection regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through synergyjax.com and related services. For the purposes of applicable data protection legislation, SynergyJAX acts as the “Data Controller” for personal data collected via our website. Our responsibilities include determining the purposes and means by which personal information is processed.
This policy applies to all visitors, users, account holders, and contacts interacting with synergyjax.com.
3. Categories of Data We Process
We may process the following categories of personal data:
a. Usage Data
Includes IP address, browser type, geographic location, device identifiers, referring pages, session duration, and interactions with our website. This data helps us enhance website performance and troubleshoot issues.
b. Account Data
Includes name, mailing address, email address, and phone number, typically provided when you register for an account or engage with our services.
c. Profile Data
Includes information regarding your preferences, purchase history, browsing behavior, interests, and any feedback or reviews you provide.
d. Communication Data
Includes records of your correspondence with us, such as customer support inquiries, survey responses, or messages sent via contact forms.
e. Technical Data
Includes device-specific information such as IP addresses, operating system details, browser configuration, system settings, mobile device type, and other technical parameters used to access synergyjax.com.
f. Transaction Data
Includes details about payments you make, services or products purchased, payment method information, fulfillment status, and shipping/delivery address.
g. Preference Data
Includes your marketing preferences, communication opt-ins or opt-outs, and expressed interests in specific products or services.
4. Legal Bases for Processing
We process your personal data based on the following legal grounds, where applicable:
– Consent: Where you have provided explicit permission for specific uses of your data (e.g., receiving marketing emails).
– Contract: When processing is necessary to fulfill a contract or take steps prior to entering into a contract with you.
– Legal Obligation: When processing is required to comply with a legal mandate.
– Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., retaining customer records, website analytics), provided these do not override your data protection rights.
5. Your Rights
Consistent with the GDPR and CCPA, you have the right to:
– Access: Request a copy of your personal data and how we process it.
– Rectification: Request corrections to inaccurate, outdated, or incomplete personal data.
– Erasure: Request the deletion of your personal data under certain circumstances (“right to be forgotten”).
– Restriction: Request a halt on certain processing while a dispute about accuracy or processing is resolved.
– Portability: Request a structured, commonly used format of your personal data for reuse or transfer to another provider.
To exercise any of the rights listed above, please contact us at [email protected].
6. Security Measures
We employ industry best practices to protect your personal data, including:
– End-to-end encryption for data transmission.
– Role-based access control to limit internal data exposure.
– Regular security audits and system vulnerability checks.
– Secure backup protocols and disaster recovery solutions.
– Staff training programs on data privacy and responsible data handling.
7. International Transfers
Your personal information may be processed or stored in countries outside your residence, including countries not deemed to provide the same level of data protection as your jurisdiction. Where such transfers are necessary, we implement safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or rely on other adequate mechanisms to ensure compliance with GDPR and other relevant frameworks.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including to fulfill legal, accounting, or reporting obligations. Specific retention periods include:
– Usage and Technical Data: 12 months from collection.
– Account and Profile Data: retained as long as your account is active and up to 3 years afterward.
– Communication Data: 2 years from last user contact.
– Transaction Data: 7 years for accounting and tax purposes.
– Preference Data: maintained until you withdraw consent or update preferences.
9. Cookie Policy
Synergyjax.com uses cookies and similar technologies to enhance your experience. Categories include:
– Essential Cookies: Necessary for website functionality and security.
– Functional Cookies: Remember preferences and improve operational features.
– Analytical Cookies: Help us understand usage patterns for site optimization.
– Performance Cookies: Assess website speed and responsiveness.
Certain cookies may be managed by third-party analytics or service providers.
10. Cookie Management & Regulatory Compliance
Under GDPR and CCPA, users have the right to opt in or out of certain types of cookies. When you visit synergyjax.com, you’ll be presented with a cookie consent banner where you can customize your preferences. You may also manage or disable cookies through your browser settings.
For California residents, we honor Do Not Sell My Personal Information requests and offer a specific mechanism on the site to fulfill this right.
11. Children’s Privacy
Synergyjax.com and its services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that such data has been collected without verified parental consent, we will delete it promptly.
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time in response to legal, technical, or business changes. Changes will be posted on synergyjax.com under the Privacy Policy section. We encourage users to review the policy periodically. Where required, we will notify you of significant changes through email or notices on our website.
13. Contact Us
If you have questions, comments, or concerns regarding this Privacy Policy, or if you would like to exercise your data rights, please contact us at:
Email: [email protected]
Website: https://synergyjax.com
We are committed to full compliance with applicable privacy laws and welcome any inquiries related to how your data is handled.